1. Q: Why do some of the items I post show up right away and others don’t show up until the next day?

A: KFAI.org is a moderated website. This means that stories or content submitted by users, including KFAI program hosts and volunteers, first enter a queue to be approved by the KFAI Web Editors. This is to ensure consistent formatting, correct grammar and spelling, proper tone and also to ensure that the story ends up in the proper area of the website. After the moderator reviews and approves the story, it is posted in the appropriate area of the site.

The only content that is not moderated is information on Program Pages. Hosts may post freely to their own Program Pages without having the story pass through moderation.

2. Q: Who are KFAI’s Web Editors?

A: The Web Editors are KFAI volunteers who serve 6 month terms. They are the sites moderators and it is their job to check the site once per day to ensure that new content is published on the site.

The editors' duties are:
1. Edit and approve content for publishing, including editing for spelling, grammar, tone and story length.
2. Designating stories to be published as Top Headline, 2nd Headline, and Front page stories for Music and Community & Culture sections.
3. Approving Community Calendar submissions.
4. Working with KFAI staff on issues related to content and placement of content on the Web site.

3. Q: I want my announcement/upcoming special featured on the front page. When should I submit it?

A: Since KFAI’s Web Editors are volunteers, they check the website once per day.This is to ensure that the content is fresh but also to respect their donated time as well. Because of this, you should have your story submitted to KFAI.org a minimum of 48 hours before you would like the story on the site.

4. Q: Why did the Web Editors change my story?

A. The most common reasons would be due to spelling errors, grammatical errors, or story length.
Another reason might be due to the use of an inappropriate tone/voice for a particular section of the web page.

5. Q: What do you mean by ‘tone’ or ‘voice’ when you talk about the different sections of the website?

A: Different sections of the site require different “tones” to best convey the message and also to ensure that KFAI is representing itself in a professional light. Below is a list of the different sections of KFAI.org and the required “tone” for each:

Show Pages: Can be more informal and conversational in tone.

Stories, Front Page Items: Should be written for the listener as though the copy was written by the station – a more authoritative but approachable voice. Don’t speak in the first person for items that will appear on the front page.

Home Page: As the primary point of entry for KFAI.org, the home page should be welcoming, energetic and fresh; the tone of this page should be that of an enthusiastic host, welcoming the listener. Sentences on the home page should be punchy and concise – they will often begin with action verbs.
-Good words to use: Visit, Explore, Read, Interact, Listen, See
-Not so good choices: Check out, look at.

News Stories (News Department): Programmers and volunteers that will regularly posting items for the News Department should work directly with the KFAI News Director. The department will have specific guidelines to follow. The news needs to be objective. The stories should follow all the guidelines of good news reporting.

Music Pages: Music pages should provide deep and compelling content for users. The program pages will give the hosts a space to use their own voice and tone within the overall character of KFAI.

Community & Culture Pages: Similar to the music pages, these are intended to match the character of the show, whether it is an arts program or a foreign language community program.

6. Q: How do I embed a link in my story (i.e. a link to an artists webpage, a new story discussed on the program etc…)?

A: On any website, you do not want a long URL/web address. This creates clutter and is harder for the user to utilize. Instead of posting the link itself, you can make hyperlinked text.

For example, you could do something like this:
Read more information on the KFAI.org FAQ page. 

To make any word a hyperlink (in this case the word "KFAI.org FAQ"), you highlight the word, click on the globe icon next to the numbered bulleting icon, and then input the URL (in this case, the highlighted text above).

7. Q: How do I add rich text to my story (bold, italics, etc…)? Do I need to use HTML?

A: KFAI’s website uses a simplified formatting process that does not require knowledge of HTML (coding that many websites use for formatting purposes). In fact, you should not be using HTML on KFAI.org. Due to the simplified coding the site uses, HTML actually causes problems on the site. Please use the formatting available in the menu which appears at the top of the text block. There are icons for bolding, italicizing, and/or centering text, as well as features such as bullet points.